Return and Refund Policy

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the The Outdoor District website located at www.theoutdoordistrict.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

• Email: customer@theoutdoordistrict.com
• Phone: 804-290-3009
• Address: 2807 N Parham Rd, Ste 320 #6886, Henrico, VA 23294, United States

Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt, subject to the conditions outlined below.

3.1 Conditions for Return

• Unused and Undamaged: Item must be unused, undamaged, and in the same condition as received.
• Original Packaging: Item must be in original packaging with all labels and tags attached.
• Proof of Purchase: Receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

• Contact Customer Service via email or phone within 30 days of receiving your order.
• Provide your order number and reason for the return.

Return Authorization: After review, we will provide detailed instructions, including a Return Merchandise Authorization (RMA) number and a prepaid shipping label if applicable.

4.2 Preparing Your Return

• Package the Item Safely: Use original packaging; include all accessories, manuals, and free gifts.
• Include Documentation: Include the return authorization form and supporting documents or images.
• Attach Shipping Label: Print and affix the return shipping label provided.

4.3 Shipping the Return

• Shipping Method: Use a trackable courier service (e.g., USPS, UPS, FedEx).
• Return Window: Ship within 30 days after receiving the return authorization.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to defective, damaged, or incorrect items.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

• Eligibility: Item must be unused and in original packaging.
• Refund: Issued to the original payment method minus a 20% restocking fee.

6.2 Defective or Damaged Goods

• Notification: Contact within 7 days of receiving the item.
• Documentation: Provide photos or videos of the defect/damage.
• Resolution: Replacement or full refund, including return shipping.

6.3 Incorrect Product Received

• Contact us immediately; we will arrange return at our expense and ensure delivery of the correct item.

6.4 Product Never Arrived

• Contact us if the product does not arrive within the estimated delivery time.
• We will investigate with the carrier and offer a replacement or full refund if confirmed lost.

6.5 Order Cancellation

• Before Shipment: Full refund if the order has not shipped.
• After Shipment: Follow the return procedure upon receipt of the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Custom or Personalized Products
• Perishable Goods (food, flowers, etc.)
• Intimate or Sanitary Goods (underwear, swimwear, personal care items, unless unopened and unused)
• Gift Cards
• Downloadable Software Products

8. Refunds

8.1 Refund Conditions

• Refunds are issued after we receive and inspect the returned item.
• Customers will be notified via email of approval or rejection.
• Items must meet return eligibility criteria.

8.2 Refund Processing

• Method: Refund to original payment method.
• Time Frame: 5–7 business days after approval.

8.3 Partial Refunds

• Partial refunds may apply for items not in original condition, damaged, missing parts not due to our error, or returned late.

9. Exchanges

• Eligibility: Defective, damaged, or incorrect items.
• Process: Contact Customer Service at customer@theoutdoordistrict.com.
• Shipping Costs: Covered by The Outdoor District.

10. Timelines

• Return Window: Returns must be reported and shipped within 30 days of receiving the product.
• Return Processing: Refund processed within 5–7 business days after inspection.

11. Legal Rights

This policy does not affect statutory rights you may have under applicable law.

12. Questions and Support

For more information:

• FAQ Page: www.theoutdoordistrict.com/pages/faq
• Customer Service Email: customer@theoutdoordistrict.com
• Phone: (804) 361-9774

By making a purchase on our Website, you agree to this Return and Refund Policy.

The Outdoor District

• Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
• Address: 2807 N Parham Rd, Ste 320 #6886, Henrico, VA 23294, United States