Warranty

1. Manufacturer’s Warranty
All products sold by The Outdoor District are backed by the manufacturer’s warranty. Coverage details such as duration and terms vary by product. Refer to the product manual or packaging. For assistance, contact customer@theoutdoordistrict.com or 804-290-3009.

2. Product Quality

• If your item arrives defective or malfunctions, we offer a full refund or replacement.
• Inspect packaging upon arrival and note any visible damage on the delivery receipt.
• Email photos of any damage to customer@theoutdoordistrict.com for expedited service.

3. Warranty Limitations & Exclusions
The manufacturer’s warranty typically covers defects in materials and workmanship under normal use, excluding:

• Damage from misuse, improper installation, unauthorized alterations, or normal wear and tear.
• Environmental damage beyond normal conditions.
• Consumable parts or accessories unless specified.

4. Filing a Warranty Claim
To file a claim, email customer@theoutdoordistrict.com with:

• Proof of purchase (order number or receipt)
• Detailed issue description (including photos/videos if available)

We will review your claim and may request additional documentation. Approved claims may result in repair, replacement, or refund.

5. Shipping & Labor Responsibilities

• Shipping products back for evaluation is your responsibility.
• Approved repairs or replacements may include return shipping handled by us.
• Labor or installation costs are not covered.

6. Transferring Your Warranty
Most warranties are non-transferable and only apply to the original purchaser. Check product documentation for exceptions.

7. Disclaimers & Legal Limitations

• This warranty represents our sole obligation and is not transferable.
• We disclaim liability for incidental or consequential damages from product use or inability to use the product.
• Some jurisdictions do not allow exclusion of incidental damages; such exclusions may not apply to you.

Customer Support:

• Phone: (804) 361-9774
• Email: customer@theoutdoordistrict.com
• Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
• Address: 2807 N Parham Rd, Ste 320 #6886, Henrico, Virginia 23294, United States